Refund policy

Last updated: September 10, 2026

At Lombardi Boutique we want you to be happy with what you ordered. If something is not right, this page explains exactly how returns and refunds work.

Return window

You have 30 days from the date your order is delivered to request a return. The delivery date is taken from USPS tracking confirmation.

Item eligibility

To be eligible for a return, an item must be:

  • Unworn and unused
  • In its original packaging
  • Complete with all tags, labels, and accessories
  • Free from signs of wear, alteration, or customer-caused damage

Items that arrive defective, damaged in transit, or incorrect are exempt from these condition requirements.

Return shipping costs

  • Defective, damaged, or incorrect items - return shipping is covered by Lombardi Boutique.
  • Change of mind - return shipping is paid by the customer and is non-refundable.
  • Wrong size selected - return shipping is paid by the customer and is non-refundable.

No restocking fees are charged under any circumstances.

How to start a return

  1. Email support@lombardiboutique.com with your order number and the reason for your return.
  2. We will review and respond with approval and return instructions within 24 business hours.
  3. Ship the item back using a tracked service, so the parcel can be traced.
  4. We will notify you once your return has been received and inspected.

Refund timeline

  • Inspection on arrival: 1-2 business days
  • Refund processing after approval: within 5 business days
  • Appearing in your account: an additional 3-10 business days, depending on your bank or payment provider

Refunds are always issued to the original payment method used at checkout.

Damaged, defective, or incorrect items

Contact us at support@lombardiboutique.com within 48 hours of delivery with your order number and clear photos of the item and packaging. Once we confirm the issue, we will cover return shipping and offer you a full replacement or a complete refund - whichever you prefer.

Exchanges

We are happy to exchange an item for a different size or style, subject to stock availability. Contact us with your order number and the item you would like instead.

Non-returnable items

Items that have been worn, washed, altered, or returned without their original tags and packaging cannot be accepted.

Order cancellations

Orders are processed quickly. If you need to cancel, contact us immediately at support@lombardiboutique.com or +1 (307) 317-1303. Once an order has shipped it cannot be cancelled, but you may request a return after delivery under this policy.

Changes to this policy

We may update this Return & Refund Policy from time to time. The most current version will always be published on this page with an updated date at the top.

Contact information

Store name: Lombardi Boutique
Address: 717 Scarlet Dr, Rawlins, WY 82301, United States
Email: support@lombardiboutique.com
Phone: +1 (307) 317-1303
Support hours: Monday - Friday, 9:00 AM - 5:00 PM MT
Response time: Within 24 hours on business days. Weekend messages are answered on Monday.