Privacy policy

Last updated: September 10, 2026

This Privacy Policy explains how Lombardi Boutique collects, uses, stores, and protects your personal information when you visit our website or place an order. We are committed to handling your data responsibly and transparently.

By using our website, you agree to the practices described in this policy. If you do not agree, please discontinue use of our website.

Information we collect

In the course of operating our store, we may collect the following categories of personal information:

Identifiers - name, email address, phone number, billing address, shipping address, IP address
Commercial information - products purchased, order history, transaction details, shopping preferences
Financial data - payment information, processed securely by third-party providers (we do not store card details)
Internet and device activity - browser type, device information, pages visited, time spent on site, referring URLs
Communications - messages sent via our contact form, email inquiries, support requests
Marketing preferences - newsletter subscription status, email engagement

We only collect personal data that is necessary for the purposes described in this policy.

How we use your information

Processing and fulfilling your orders, including payment and delivery
Communicating with you about your purchases, shipping updates, returns, and support inquiries
Detecting and preventing fraud and unauthorised transactions
Improving our website, products, and overall customer experience
Sending promotional emails and marketing communications, if you have subscribed
Complying with applicable legal and regulatory obligations
Responding to legal requests or enforcing our terms

Legal basis for processing

Contract performance - to process your order and provide the services you requested
Legal obligation - to comply with applicable laws and regulations
Legitimate interests - to operate and improve our business, prevent fraud, and communicate with customers
Consent - for marketing communications and non-essential cookies, where required

Payment processing

All payments are securely processed through Shopify Payments and other authorised payment gateways. Lombardi Boutique does not store or have direct access to your full payment card details. Payment data is handled in accordance with PCI-DSS standards by our payment processors.

Cookies and tracking technologies

We use cookies and similar tracking technologies on our website:

Essential cookies - site functionality, cart, checkout, security
Analytics cookies - understanding how visitors use our website
Marketing cookies - delivering relevant ads and measuring ad performance
Preference cookies - remembering your settings and preferences

You can manage or disable non-essential cookies at any time through your browser settings. See also our Your Privacy Choices page.

Sharing of information

We do not sell or rent your personal information to third parties for monetary compensation. Your data may be shared with trusted service providers strictly when necessary to:

Process payments (Shopify Payments and authorised payment gateways)
Fulfil and ship your orders (USPS and logistics partners)
Operate our website and store platform (Shopify Inc.)
Provide analytics and advertising services (Google, Meta)
Comply with legal requirements or respond to lawful requests

All service providers are contractually required to handle your data securely and in accordance with applicable privacy laws.

Your rights under U.S. state privacy laws

If you are a resident of California, Colorado, Connecticut, Virginia, Utah, or another U.S. state with applicable privacy legislation, you have the right to know what data we hold, to delete it, to correct it, to opt out of sharing for cross-contextual advertising, and to non-discrimination for exercising those rights.

To exercise any of these rights, please contact us at support@lombardiboutique.com. We will verify your identity before processing your request and respond within the timeframe required by applicable law.

Do not sell or share my personal information

We do not sell your personal information for monetary compensation. However, like most online retailers, we share certain data (such as browsing behaviour and purchase history) with advertising partners such as Google and Meta for the purpose of targeted advertising. This may qualify as sharing under the California Consumer Privacy Act (CCPA/CPRA). If you wish to opt out, contact us at support@lombardiboutique.com and we will process your request promptly.

Data retention

Order and transaction data - retained for up to 7 years for accounting, tax, and legal compliance purposes
Marketing data - retained until you unsubscribe or withdraw your consent
Support communications - retained for up to 2 years after the matter is resolved
Technical and analytics data - retained in accordance with the settings of the relevant platform

Children's privacy

Our website is not directed at individuals under the age of 16. We do not knowingly collect personal information from minors. If we become aware that personal data has been collected from a child under 16 without verifiable parental consent, we will take steps to delete it promptly.

Data security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, misuse, alteration, or loss. Our website operates over HTTPS, and all payment data is handled by PCI-DSS compliant processors. While we take reasonable precautions, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

Marketing communications

If you subscribe to our newsletter, we may send you promotional emails about new arrivals, offers, and updates from Lombardi Boutique. You can unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us at support@lombardiboutique.com. Unsubscribing does not affect transactional communications related to your orders.

Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies before providing any personal information.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our operations, legal requirements, or data practices. The most current version will always be published on this page with an updated date at the top.

Contact information

Store name: Lombardi Boutique
Address: 717 Scarlet Dr, Rawlins, WY 82301, United States
Email: support@lombardiboutique.com
Phone: +1 (307) 317-1303
Support hours: Monday - Friday, 9:00 AM - 5:00 PM MT
Response time: Within 24 hours on business days. Weekend messages are answered on Monday.